To ensure that your Sophia Alexia products last for years and remain in good condition, please be sure to care for them properly.
Due to the delicate nature of silk and rayon, we recommend hand washing in lukewarm water with a mild soap and left to dry naturally away from heat or direct sunlight.
Sophia Alexia products can be ironed on a low heat.
ORDERING DETAILS
When placing an order, please be sure that the information you provide is accurate and complete as we cannot be held accountable for any errors made during purchase.
You will receive a confirmation email shortly after an order has been completed and we recommend you check everything carefully and contact us immediately if anything needs to be changed.
In the unlikely circumstance that we cannot fulfil your order, we will contact you as soon as possible and you will be offered an alternative or refund according to your preference.
DELIVERY
All our orders are shipped from London within 2- 4 business days using Royal Mail tracked services. If you need to have something sent more urgently please contact us via email:
sophia@sophia-alexia.com
UK DELIVERY : £6
Delivery estimate time: 1-3 working days
EU DELIVERY : £10
Delivery Estimate time: 5-7 working days
ROW DELIVERY : £15
Delivery Estimate time: 7 -10 working days
*Please note: International customers are responsible for any import duties and customs fees charged.*
RETURNS
If for any reason you aren’t completely satisfied with your order, please contact us at sophia@sophia-alexia.com within 28 days of receipt and we can arrange an exchange or refund providing products are returned to us in perfect condition, unused and unwashed with tags still attached. If you return your order to us after 28 days then sadly we won't be able to issue you a refund and you will have to keep the item/s purchased.
Any goods returned should be sent to:
Sophia Alexia,
Westside First Floor,
Mill Road,
Rugby,
Warwickshire,
CV21 1BZ.
When you return goods (with the exception of any items that arrived damaged or faulty) please note that you are responsible for any shipping costs incurred. We recommend using a tracked service as we cannot be held responsible if items fail to reach us.
If you have any other questions please do not hesitate to contact us at:
sophia@sophia-alexia.com
