Delivery & Returns
ORDERING DETAILS
When placing an order, please be sure that the information you provide is accurate and complete as we cannot be held accountable for any errors made during purchase.
You will receive a confirmation email shortly after an order has been completed and we recommend you check everything carefully and contact us immediately if anything needs to be changed.
In the unlikely circumstance that we cannot fulfil your order, we will contact you as soon as possible and you will be offered an alternative or refund according to your preference.
SHIPPING
| COUNTRY | PRICE (determined by weight) | TRANSIT TIME |
| United Kingdom | DPD Express £7.09 - £8.26 plus VAT | 1 - 2 working days |
| Royal Mail Standard £3.81 - £4.79 plus VAT | 2 - 4 working days | |
| Australia | £21.99 - £25.00 | 4 - 7 working days |
| Brazil | £50.99 - £56.00 | 4 - 7 working days |
| Channel Islands | £23.99 | 3 - 5 working days |
| China | £32.99 - £37.99 | 4 - 13 working days |
| Europe Zone 1 | £21.05 | 3 - 4 working days |
| France, Germany, Belgium, Luxembourg, Netherlands | ||
| Europe Zone 2 | £23.77 | 3 - 4 working days |
| Austria, Denmark, Switzerland | ||
| Europe Zone 3 | £23.77 | 4 - 6 working days |
| Italy, Slovakia, Spain, Czechia | ||
| Europe Zone 4 | £27.84 | 4 - 6 working days |
| Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden | ||
| Europe Zone 5 | £34.64 | 5 - 8 working days |
| Bulgaria, Greece, Latvia, Lithuania, Norway, Romania | ||
| Hong Kong | £18.99 - £22.99 | 3 - 5 working days |
| India | £13.99 - £16.99 | 3 - 6 working days |
| Japan | £25.99 - £33.99 | 4 - 6 working days |
| Mexico | £44.99 - £47.99 | 4 - 7 working days |
| New Zealand | £33.99 - £39.99 | 5 - 7 working days |
| Singapore | £19.99 - £24.99 | 3 - 6 working days |
| South Africa | £22.99 - £25.99 | 4 - 6 working days |
| UAE | £13.99 - £17.99 | 3 - 6 working days |
| USA | £23.99 - £28.00 | 3 - 6 working days |
| Rest of World | £65.00 |
All orders are shipped from the UK.
Please note: International customers are responsible for any import duties and customs fees charged.
RETURNS
If for any reason you aren’t completely satisfied with your order, you are able to return the item/s within 14 days of receipt and we can arrange an exchange or refund providing products are returned to us in perfect condition, unused and unwashed with tags still attached. If you return your order to us after 14 days then sadly, we won't be able to issue you a refund, but we can give you store credit to purchase on another item within our collection.
- For hygiene reasons, we cannot offer refunds/exchange on swimsuits or swimwear briefs if the hygiene seal has been removed. Item/s will be returned to customer.
- Please note customers are responsible for the cost of the return.
EXCHANGE
We only offer size or print exchange in the same style or an exchange of the same £ value.
Please pack items securely and return to the below address along with your delivery slip:
Sophia Alexia
c/o Personalisation Boutique
Unit 7 Leeway Court
Leeway Industrial Estate
Newport, South Wales
NP19 4SJ
United Kingdom
When returning goods (with the exception of any items that arrived damaged or faulty), please note that you the customer are responsible for cost of shipping the return. We recommend using a tracked service as we cannot be held responsible if items fail to reach us.
Please allow up to 5 working days from receipt, for returns to be processed before a refund is issued or an exchange is shipped.
If you have any other questions, please do not hesitate to contact us at:
orders@sophia-alexia.com
