Shipping & Returns

ORDERING DETAILS

When placing an order, please be sure that the information you provide is accurate and complete as we cannot be held accountable for any errors made during purchase.

You will receive a confirmation email shortly after an order has been completed and we recommend you check everything carefully and contact us immediately if anything needs to be changed.

In the unlikely circumstance that we cannot fulfil your order, we will contact you as soon as possible and you will be offered an alternative or refund according to your preference.

SHIPPING 

All orders are shipped from the UK.

Please note: International customers are responsible for any import duties and customs fees charged.

COUNTRY PRICE                                  (determined by weight) TRANSIT TIME
United Kingdom

DPD Express £9.99 

Orders must be placed before 12pm Monday-Thursday. Excl bank holidays

1 - 2 working days
Royal Mail Standard £4.99 2 - 4 working days
Australia £21.99 - £25.00 4 - 7 working days
Brazil £50.99 - £56.00 4 - 7 working days
Channel Islands £23.99 3 - 5 working days
China £32.99 - £37.99 4 - 13 working days
Europe Zone 1 £21.05 3 - 4 working days
France, Germany, Belgium, Luxembourg, Netherlands
Europe Zone 2 £23.77 3 - 4 working days
Austria, Denmark, Switzerland
Europe Zone 3 £23.77 4 - 6 working days
Italy, Slovakia, Spain, Czechia
Europe Zone 4 £27.84 4 - 6 working days
Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden
Europe Zone 5 £34.64 5 - 8 working days
Bulgaria, Greece, Latvia, Lithuania, Norway, Romania
Hong Kong £18.99 - £22.99 3 - 5 working days
India £13.99 - £16.99 3 - 6 working days
Japan £25.99 - £33.99 4 - 6 working days
Mexico £44.99 - £47.99 4 - 7 working days
New Zealand £33.99 - £39.99 5 - 7 working days
Singapore £19.99 - £24.99 3 - 6 working days
South Africa £22.99 - £25.99 4 - 6 working days
UAE £13.99 - £17.99 3 - 6 working days
USA £23.99 - £28.00 3 - 6 working days
Rest of World £65.00

 

RETURNS

We hope you love your Sophia Alexia purchase, however, if you are not completely satisfied, you can return your order within 14 days of receiving it. All products must be returned in resalable condition: new, unworn, and with all hygiene and garment tags attached.

1. To register your return, please log into our Return Portal via our website or use this link: https://returnsportal.shop/sophia-alexia.

Enter your order number without the ‘#’ symbol (for example, if your order is “#01234,” enter 01234) and your purchase email, both of which can be found in your confirmation email.

2. Select the item(s) you wish to return and choose a reason from the options provided. You can request either a refund or store credit. For UK purchases, exchanges are also available.

3. For UK returns, either print your label at home or select the QR code option via Royal Mail, at the cost of 4 GBP. For international returns, the service and cost will be dependent on your location.

Please pack items securely and allow up to 5 working days from receipt for returns to be processed before a refund/credit is issued or an exchange is despatched.

If you require any assistance, please contact our friendly customer service team at: orders@sophia-alexia.com