Returns

We hope you love your Sophia Alexia purchase, however, if you are not completely satisfied, you can return your order within 14 days of receiving it. All products must be returned in resalable condition: new, unworn, and with all hygiene and garment tags attached.

1. To register your return, please log into our Return Portal via this link: https://returnsportal.shop/sophia-alexia
2. Enter your order number without the ‘#’ symbol (for example, if your order is “#01234,” enter 01234) and your purchase email, both of which can be found in your confirmation email.
3. Select the item(s) you wish to return and choose a reason from the options provided. You can request either a refund or store credit. For UK purchases, exchanges are also available.
4. For UK returns, either print your label at home or select the QR code option via Royal Mail, at the cost of 4 GBP. For international returns, the service and cost will be dependent on your location.

Please pack items securely and allow up to 5 working days from receipt for returns to be processed before a refund/credit is issued or an exchange is despatched.

If you require any assistance, please contact our friendly customer service team at: orders@sophia-alexia.com